Posted: Thu Dec 08, 2011 12:04 pm Post subject: RAC Issues First UK Approval For Dealer Inspection
RAC Issues First UK Approval For Dealer Inspection
Released on: December 08, 2011, 10:29 am
Author: Jon Boston
ACF Car Finance Limited has become the first car dealership in Britain to have its own pre-sale vehicle inspections process accredited by the RAC.
It means customers are assured that the company's 136-point quality and safety examination given to each car meets the exacting criteria applied to the RAC's own inspections.
Until now, only repair garages with used car sales forecourts were permitted to display the "RAC Accredited" logo if the vehicles had been inspected by RAC engineers.
However, the RAC's technical team said that the in-depth vehicle checks carried out on ACF Car Finance's used cars are as rigorous as those employed by the RAC itself.
All cars offered for sale by the company will from now on carry the RAC endorsement in addition to being issued with an MoT certificate.
However, says Divisional Operations Manager at ACF Car Finance Mark Jones, the RAC accreditation doesn't just mean that the vehicle has undergone a top-to-tyre assessment.
It also indicates that any faults found during the 136-point check have been fully remedied.
"We are now the first car dealership group in the country to have removed the uncertainty of buying a used vehicle with just the vendor's assurance that the car is fault free," said Mark.
"Gaining RAC accreditation for an inspection process requires compliance with a long list of criteria which ensures that all major aspects of reliability and safety are completely covered.
"It's an exhaustive and time-consuming procedure, but at the end of it we know we'll be offering for sale a car on which every key performance box has been ticked," said Mark.
The inspection covers all principal mechanical and electrical components, plus bodywork and accessories, with any defects being highlighted for immediate repair.
According to Mark, ACF Car Finance's national team of vehicle buyers is extremely selective about the cars it buys in for re-sale, and acquires only models representing the best in their class.
But despite this, he says, only one percent are given a clean bill of health at the inspection stage.
"The fact that the vast majority of cars require some kind of attention underlines the importance of our checks and the thoroughness with which they are made," said Mark.
"The RAC accreditation is an independent endorsement of ACF Car Finance's concern to provide customers with the best possible quality assurance," he commented.
The company (www.ACFCarFinance.co.uk) specialises in supplying used cars, via a national showroom network, to the growing number of people whose credit records affect their borrowing ability.
More press information from PR consultant Jon Boston on 01768 895 225 or ACF Car Finance Marketing Manager Jane Whittle on 01244 625 683.
Note to editors: ACF Car Finance Limited (www.ACFCarFinance.co.uk) is Britain's leading supplier of high-quality used cars to people whose credit status might otherwise prevent them from obtaining vehicle finance. ACF Car Finance has earned a strong reputation within the finance and motor industry for its standards of customer care, and the quality of the friendly, professional advice provided by members of its fully-trained team. A dedicated customer review site was established early 2011 (www.ACFCarFinanceReviews.co.uk) which as well as displaying customers' feedback, is also used to publish the company’s quarterly customer survey statistics.
ACF Car Finance Limited. Registered in England number 4757280. Registered office address: International House, Kingsfield Court, Chester Business Park, Chester CH4 9RF.
With around seven million customers, RAC is one of the UK's most progressive motoring organisations, providing services for both private and business motorists. Whether it's roadside assistance, insurance, vehicle inspections and checks, legal services or up-to-the-minute traffic and travel information - RAC is able to meet drivers’ needs.
RAC is committed to providing the very highest levels of service to its customers and ranked first for customer satisfaction by J.D. Power and Associates' UK Roadside Assistance Study 2006 to 2009. RAC was also the top-named breakdown organisation in the July 2009, January 2010, July 2010 and July 2011 half-yearly UK Customer Satisfaction Index from the Institute of Customer Service.
RAC was awarded a Which? Best Buy for Breakdown Cover in August 2010, and RAC Insurance has also been awarded the Best Overall Vehicle Insurance Provider 2010/11 by themoneypages.com.
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