Posted: Wed Feb 08, 2012 11:43 am Post subject: Auto Windscreens and Hastings Direct make a winning team
Auto Windscreens and Hastings Direct make a winning team
Released on: February 08, 2012, 9:29 am
Author: Lizzy Crofts
Auto Windscreens has emerged victorious in the battle to win a place on the supplier panel for Hastings Direct, one of the UK’s fastest growing insurance retailers.
Auto Windscreens is a leading automotive glazing and windscreen repair company, serving customers throughout the UK. It has a nationwide network of fitting centres, provides a 24 hour call out service through its mobile units, and is an expert in windscreen repair and glass replacement. Hastings Direct is a division of Hastings Insurance Services Limited, a UK company providing car, home, bike and van insurance and a wide range of additional products and services.
The two companies make a formidable team. Auto Windscreens’ call centre was ranked second in the UK at the Top 50 Call Centres for Customer Service awards and the business is fast becoming known in the industry for its relentless focus on total customer satisfaction.
Hasting Direct grew by 30% in 2011, trebling its profits and ending the year being named Personal Lines Broker of the Year. From 1 February, Auto Windscreens will look after 50% of the glass claims received from Hastings Direct car and van policyholders.
Glyn Makin, Head of Supplier Relations, Hastings Direct, said: “In the last twelve months a customer took out a policy with Hastings every 41 seconds. With such tremendous growth, we need partners like Auto Windscreens, who are not only going to be able to support us as we rapidly expand but share our commitment to excellent customer service.”
Joy Cooper, Sales Director at Auto Windscreens, comments: “We are delighted to be joining forces with Hastings Direct, to be able to offer their customers the fast reliable service that has come to be expected of us.”
About Auto Windscreens
Auto Windscreens is owned by Trifords Limited, part of the Markerstudy Group. It is a leading automotive glazing company, serving customers by helping to book windscreen repair, throughout the UK and across all sectors from managed fleet to insurance. With a nationwide network of fitting centres and backed by a fleet of mobile service units, Auto Windscreens is an expert in windscreen repairs uk and automotive glass replacement, happy to advise with a windscreen replacement quote amongst many other services. The company head office and dedicated contact centre is based in Chesterfield.
Hastings is one of the UK’s fastest growing insurance brokers employing over 1,100 people. We are a multi-award winning company which has built our business by championing the consumer and helping to hold down the cost of quality insurance. A customer takes out a policy every 41 seconds.
We offer car, motorcycle, van, household and pet insurance direct to the public and through our growing affinity partnerships with many UK and global leading brands.
We employ the very latest anti fraud technology to protect our customers and have driven a seven-fold increase in the amount of fraud detected since February 2009.
Hastings Direct is the trading name of Hastings Insurance Services Limited. The company’s brands are Renew, Insure, Likewise, Hastings Direct and Hastings Local.
We are a multi award winning company:
2011 Personal Lines Broker of the Year – Insurance Times Awards
2011 CIPR Pride Award – Gold Winner for Best Internal Magazine
2011 Insurance Fraud Awards – Combating Fraud Broking Initiative of the Year
2012 Best Company – One to Watch
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