Press Release Forum [pressreleaseforum.com] Forum Index

Press Release Forum [pressreleaseforum.com]
Free Press Release Distribution

A site of EPR Network

 FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Real Time Press Release Distribution is here. Try it out, it's free!

 

Compare Mobile Plans Supports ACMA Plan for Clarity of Comms

 
Post new topic   Reply to topic    Press Release Forum [pressreleaseforum.com] Forum Index -> Telecommunications Press Releases
View previous topic :: View next topic  
Author Message
EPR Network
Site Admin


Joined: 31 Jan 2006
Posts: 32093

PostPosted: Tue Mar 27, 2012 12:34 pm    Post subject: Compare Mobile Plans Supports ACMA Plan for Clarity of Comms Reply with quote

Compare Mobile Plans Supports ACMA Plan for Clarity of Comms Industry Terminology

Released on: March 27, 2012, 11:54 am
Author: CompareBroadband.com.au
Industry: Telecommunications, Internet & Online, Consumer Services
March 27, 2012, 11:54 am -- /EPR NETWORK/ -- Australian mobile users can look forward to less confusing mobile industry terminology if industry regulator Australian Communications and Media Authority (ACMA) gets its way. The body has warned ISPs and mobile providers to clear up the various buzzwords they use such as 'cap' to help consumers enjoy more clarity of pricing plans.

ACMA is also targeting other industry terms in a bid to make consumers' lives easier - the regulator wants to see a voluntary code of conduct in place to which ISPs will commit. Other industry terms are on the ACMA hitlist as it seeks to make the sector clearer and simpler for consumers.

'Unlimited Plans'
Any companies which claim to offer 'unlimited' plans now need to clarify what they are supplying to subscribers. Many consumers remain confused about contractual details as small print often contains nuances about what is actually covered in their 'unlimited' contract, such as heavy charges for calling 1300 numbers.

ACMA wants all providers to remove the misleading word from promotional materials to help reassure consumers. In recent times some operators have taken steps to do this, including Vodafone removing 'Infinite' from plans and Amaysim including 1300 and 1800 numbers in Unlimited plans.

Sarah McDonald, spokesperson for Compare Mobile Plans, says: "We are really pleased to see ACMA taking this step, and it can only benefit consumers and the industry in general. Those providers which promise 'Unlimited' plans must deliver on that commitment or remove the term from their plans."

Cap and Included Value
ACMA is also targeting misuse of the term 'Cap' in plans, unless providers are truly promoting plans which genuinely limit subscribers on what amounts they can spend on calls and data usage.

In its recent clarion call ACMA included a demand for providers to issue a 'unit price' for two-minute voice calls, unit prices per text and a standard cost for 1MB of data usage.

Flagfall
Visitors to Australia from outside the country regularly find themselves confused by the term 'Flagfall', which is linked to call connection charges - something which no longer exists in other western telecoms markets like the USA and Europe.

"There isn't really any justification any longer for Australian ISPs to be charging for flagfall. This is another area where providers could help both the
industry and subscribers out by getting rid of it," Sarah McDonald went on.

In recent times fledgling provider Amaysim took a stand and launched a range of no contract SIM only plans for Australian subscribers which don't include any flagfall charges.

Included data
ACMA is also targeting included data contracts which can mislead consumers, in response to the high levels of smartphone penetration today enjoyed in Australia - the country is at 37% penetration right now.

"While ISPs and operators may find it easy to distinguish between 'included data' and 'excess data' plans, many consumers remain a bit baffled by them and need more clarity," Sarah McDonald goes on. "Roaming charges is another area which consumers are still pretty puzzled by and they are fed up of getting charged huge sums simply for travelling - providers must address this."

Comparing mobile phone plans
The variety of confusing industry terms around can make it hard to source and purchase the right subscription - but websites are here to help. Comparison specialists such as Compare Mobile Plans offer simple ways to calculate your needs and how much you want to spend on voice and data before signing up to a deal. The website carries all the latest offers from providers including Telstra, iPrimus, Westnet, Internode, TPG Internet and many more. Users can also compare the latest handsets and mobile devices on the site.

- Ends -

About Compare Mobile Plans
Compare Mobile Plans is a free, independent comparison website for consumers looking for a mobile phone plan in Australia.

For further enquiries please contact:
Scott Kennedy, CEO, CompareMobilePlans.com.au
E: s.kennedy@comparebroadband.com.au
T: (1300 850 518)
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    Press Release Forum [pressreleaseforum.com] Forum Index -> Telecommunications Press Releases All times are GMT - 4 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Submit Press Release (Free)Submit Press Release

 

 
Editor's pick: