Posted: Mon Dec 19, 2011 12:05 pm Post subject: New Contracts are Clear Reflection of Confidence in Auto Win
New Contracts are Clear Reflection of Confidence in Auto Windscreens
Released on: December 19, 2011, 9:50 am
Author: Auto Windscreens
The latest in a string of contracts won by Auto Windscreens in 2011 are from Pendragon Contracts, the contract hire division of Europe’s largest motor group Pendragon PLC, and fleet management company CBVC Vehicle Management.
Pendragon Contracts has awarded its sole glass supplier agreement to automotive windscreen chip repair and replacement specialist, Auto Windscreens. The contract aligns the strong customer service ethos of Auto Windscreens with the leasing company’s own flexible, tailored, customer-oriented approach; ensuring clients receive a rapid, local and convenient service.
The agreement is also supported by Auto Windscreens’ bespoke management information system, which is based on obtaining continuous customer feedback, providing a high level of quality control. John Wardle, Operations Director for Pendragon Contracts, says: “We were impressed by Auto Windscreens’ approach to service delivery. The company demonstrated the highest levels of customer care, which was effectively monitored through its CSI programme.”
Based in Burton-on-Trent, CBVC Vehicle Management is a complete fleet partner for companies with between five to 1,000 cars or light commercial vans. Its services include vehicle purchase, disposal, finance and day to day administration. It manages more than 2,000 vehicles for clients in all sectors, including facilities and IT, engineering and manufacturing. Auto Windscreens will supply all glass required by the company under the year-long agreement.
Craig Watson, Head of Fleet Management at CBVC Vehicle Management, said: “Auto Windscreens is clearly different - we were very impressed by the service it delivers. Auto Windscreens’ commitment to customer satisfaction is very much in line with our ethos here at CBVC. The customer management information reports it generates for us help ensure our clients continue to be well looked after.”
Joy Cooper, Sales Director at Auto Windscreens, commented: “We’re proud to be in partnership with Pendragon Contracts and CBVC Vehicle Management. The fleet management market is an important one for our business and an area in which we’ve been particularly successful this year. We’re keen on building on this in 2012 with our customer service and competitive windscreen repair cost, which, much like our glass, is both faultless and transparent!”
About Auto Windscreens
Auto Windscreens is owned by Trifords Limited, part of the Markerstudy Group. It is a leading automotive glazing company, serving customers throughout the UK and across all sectors from managed fleet to insurance. With a nationwide network of fitting centres and backed by a fleet of mobile service units, Auto Windscreens is an expert in windscreen repair and automotive glass replacement. The company head office and dedicated contact centre is based in Chesterfield.
About Pendragon Contracts
Pendragon Contracts is a major FN50 leasing company and is part of Pendragon PLC, the largest automotive dealer group in Europe, with more than 250 outlets. Pendragon Contracts employs a team of 70 staff and manages around 14,500 vehicles.
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